• Hotline: 0901830200 | Email: y54u@futuretel.com.vn
What is the penalty for the loss or damage of the pocket WiFi device or any of its accessories ?

If the Y54U device or any of its accessories is lost damaged, we will deem it as you have purchased the item. You will have to pay for the cost (or sales price) in US dollar or in Vietnam Dong equivalent to the value in US dollar of the lost or damaged item. The price list of the items are as follows: Compensation Amount (USD) Pocket WiFi $60 Carrying case $10 Charging cable $5 Wall charger $5 Data SIM $20 However, if you opt to pay the hardware protection fees of US$2 / day at the time you order the service, you will be entitled to a 78% reduction of the penalty fees of the lost/damaged item.